Cancellation/Refund Policy

Damages, Issues & Refund Policy

At Secret Dabba, we take great care in packing and delivering your orders with love and attention to detail. Since many of our products are personalized and made-to-order, we request customers to carefully review the following policy regarding damaged items, incorrect orders, and refunds.

Damages & Incorrect Items

We kindly request you to inspect your order immediately upon delivery. To help us resolve issues quickly and fairly, please record a clear unboxing video while opening the package. The video should clearly show:

• The sealed package before opening
• The shipping label visible on the package
• The condition of the product upon opening

If you receive:

• A damaged product
• A defective item
• The wrong item
• An item with missing components

Please contact us within 24–48 hours of delivery with:

• Your order number
• Photos/videos of the issue
• A brief explanation of the problem

Once we receive the details, our team will carefully evaluate the issue and provide a suitable resolution, which may include a replacement, store credit, or refund depending on the case.

Please note:

• Claims made without an unboxing video may not be eligible for replacement or refund.
• Minor variations in color, texture, or print alignment may occur due to screen settings and handcrafted/personalized production processes and shall not be considered defects.

Refunds

Once your return request is received and inspected by our team, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be processed to your original payment method.
• Processing times may vary depending on your bank, UPI provider, or credit/debit card issuer.
• Refunds usually reflect within 5–10 business days after approval.

Non-Refundable Situations

Refunds, replacements, or cancellations will not be applicable in the following situations:

• Incorrect spelling, names, dates, photos, or customization details submitted by the customer
• Incorrect or incomplete shipping address provided during checkout
• Incorrect recipient phone number or contact details
• Delivery delays caused by courier partners, weather conditions, strikes, or unforeseen circumstances
• Refusal to accept the order at the time of delivery
• Personalized/custom-made products once production has started

As most of our products are customized specifically for each customer, we are unable to accept returns or exchanges unless the product arrives damaged, defective, or incorrect.

Need Help?

For any questions related to returns, refunds, replacements, or order issues, feel free to contact us:

📧 secretdabba.in@gmail.com

Our support team will be happy to assist you as quickly as possible.